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Key Responsibilities:
- Provide exceptional customer service to ensure high levels of satisfaction and retention.
- Conduct professional and welcoming tours, managing the process from initial engagement to securing new business.
- Oversee daily operations, including opening, closing, and maintaining service and cleanliness standards.
- Assist the General Manager in driving sales efforts to achieve monthly and quarterly revenue and occupancy targets.
- Provide daily guidance, support, and supervision to three Centre Operations Assistants.
- Conduct regular one-on-one meetings and team discussions to address queries and set priorities.
- Assist with budget forecasting, customer reporting, and financial planning.
Knowledge & Experience Required:
- Management experience in any background/sector.
- Sales experiencewith a proven record in revenue generation within a customer-facing environment.
- Proficiency in Microsoft Office 365 (Word, Excel, Outlook) and CRM software.
- Minimum Grade C in English and Math (or equivalent).
- Excellent communication, problem-solving, and supervisory abilities.
- Demonstrated experience in customer service management, facility operations, or a similar supervisory role.
- Insurance schemes.
- Team building and social events.
- Generous pension schemes.
- Annual bonuses.
- On site training.
- Career growth and development.
This is an exciting opportunity for a motivated individual to join a team that values high energy and engaging personalities. If you are passionate about hcustomer service and sales, this role is for you!
