- Maintain knowledge of customer specific rules/requirements for the return of repaired equipment following customs procedures where appropriate and liaising with dispatch area to achieve this.
- Re-allocate customer licences for replacement items.
- Maintain knowledge of customer specific rules/requirements for the handling and treatment their equipment.
- Carry out functional testing of equipment after repairs are completed.
- Allocate Return’s Material Authorisation (RMA) numbers for customers who wish to send faulty Products to the Repair Centre.
- Unpack customer consignments of faulty Products and to ensure all the paperwork is correct.
- Assess the requirement for repairs fees, based on warranty status and physical condition of equipment.
- Request, pursue and process customer Purchase Orders.
- Liaise with customers to report progress on repairs, discuss repair charges and pro-actively keep the customer informed.
- Highlight potential problems quickly to the line manager for resolution.
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This job is no longer availableReasons could include: the employer is not accepting applications, is not actively hiring, or is reviewing applicationsCustomer Repair Administrator
Pure Resourcing Solutions
Posted 10 days ago
Cambridge, Cambridgeshire CB25 9PB, England
£20,000 - £30,000 per annum
Full Time
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