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Company Description
SGS provide the world’s most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards.
- Performance related bonus (discretionary and subject to eligibility criteria)
- Private medical cover (subject to eligibility criteria)
- Competitive pension scheme + Life Assurance
- Generous Annual Leave allowance (increasing with service) plus bank holidays.
- An additional day off for your birthday
- Discounted Gym Membership
- Retailer Discounts
- Access to electric vehicle leasing scheme (subject to eligibility criteria)
- Enhanced maternity/paternity and adoption pay.
- Length of Service Awards
- Christmas Vouchers
- Health & Wellbeing initiatives
Job Description
- Job Title: Customer Service Advisor
- Job Type: Permanent
- Salary: £23,000 to £24,000 pa DOE
Main Purpose of Role
- Develop and maintain excellent working relationship with customers to ensure that their requirements are met and that they are receiving an exceptional level of service.
- Ensure all customer jobs are processed, sales reviews and reporting are delivered to our customers on time.
- Accompany the Commercial team as appropriate on pre and post sales visits.
- Development, management and maintenance of Service Level Agreements for all customers in line with quality standards.
- Ensure that customer issues are dealt with in an efficient manner, informing the Customer Services Manager of any problems that may arise.
- Specific reporting and data entry of the Pesticides laboratory results
Qualifications
- English, Math's & Science GSCE A*-C or Equivalent
- I.T. literate – including good knowledge of PowerPoint, Excel and Word.
- Strongly IT literate.
Desirable
- Knowledge of LIMS databases
- Knowledge of food safety and quality
Additional Information
APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days.
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
