Customer Service Advisor

Company Description

SGS provide the world’s most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards.

Job Description

• Job Title: Customer Service Advisor - Reporting 
• Job Type: Permanent 

Main Purpose of Role

• Develop and maintain excellent working relationship with customers to ensure that their requirements are met and that they are receiving an exceptional level of service.
• Ensure all customer jobs are processed, sales reviews and reporting are delivered to our customers on time.
• Act as LIMS ‘Superuser’ in relation to onboarding and training new customers and supporting other LIMS users with training or troubleshooting.
• Accompany the Commercial team as appropriate on pre and post sales visits.
• Development, management and maintenance of Service Level Agreements for all customers in line with quality standards.
• Ensure that customer issues are dealt with in an efficient manner, informing the Customer Services Manager of any problems that may arise.
• Specific reporting and data entry of the Pesticides laboratory results
• Support the Customer Services Manager (CSM) in implementing new procedures and identify where efficiencies can be made.

Qualifications

• Able to demonstrate a willingness to learn and adapt flexibility to change.
• English, Maths & Science GSCE A*-C or Equivalent
• I.T. literate – including good knowledge of PowerPoint, Excel and Word.
• Strong focus on attention to detail.
• Strongly IT literate.

Desirable

• Knowledge of LIMS databases
• Knowledge of food safety and quality
• Full driving licence.

Additional Information

*******For those with allergies, please be advised that the food tested in the laboratory is likely to contain these ingredients: milk, eggs, wheat, soybean, peanuts, tree nuts, fish, and shellfish*****

APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days.

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.