Back to search
German SpeakingCustomer Service Advisor
Remote Based (however one day a month working in Cambridge office)
Salary: £26,500 - £26,575 (depending on shifts) + Fantastic benefits package including equipment provided
Hours of work (37.5 hours per week)
5-week rotational shift Monday - Friday (including Saturday) between 7am-8pm
Four-week training program, week one and three in the Cambridge office (expenses and hotel stay paid)
On offer:
Rewarding salary packages
Contributory pension scheme of up to 6%
Opportunity to buy & sell holiday
Gym membership discounts
Contributory hospital and health cash plan
Eye care vouchers
Life assurance
Discounts at leading brands and retailers
165 hours plus 8 UK bank holidays
180 hours plus 8 UK bank holidays after 3 years
187 hours 30 minutes plus UK bank holidays after 5 years
Our client is a fast-growing health and wellbeing service, they are looking for a strong customer service associate who will support their customers. You will be responsible for ensuring the success of the customers journey answering customers questions, concerns and overall needs and providing helpful solutions to them in an accurate and efficient manner, maintaining high standards of customer service across all interactions.
The role will include but is not limited to:
Answer customer queries and process incoming customer requests in German via phone and email using ticket management software in line with company policies and service level agreements.
Process customer orders via various non-voice channels (Quick Order, Web Order, Fax) using in-house system software in line with policies and service level agreements.
Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required.
Make outgoing phone calls to customers where appropriate to achieve a satisfactory resolution.
Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times.
Ensure a proactive, flexible, and positive approach always when handling customer requests.
Strive to achieve high customer satisfaction by going above and beyond.
Motivate and encourage customers across the customer journey to maximise customer satisfaction.
*
Job Types: Full-time, Permanent
Pay: £26,500.00-£26,575.00 per year
Additional pay:
Yearly bonus
Benefits:
Company events
Company pension
Employee discount
Free parking
On-site parking
Sick pay
Schedule:
Monday to Friday
Weekend availability
Application question(s):
Are you fluent German?
Experience:
customer service: 1 year (required)
Work Location: Hybrid remote in London
