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German Speaking Customer Service Team Leader
Cambridge
Salary: £33,500 + Fantastic benefits package including equipment provided
Rewarding salary packages
Contributory pension scheme of up to 6%
Opportunity to buy & sell holiday
Gym membership discounts
Contributory hospital and health cash plan
Eye care vouchers
Life assurance
Discounts at leading brands and retailers
Increasing holiday days with years of service
Our client is a fast-growing health and wellbeing service, they are looking for a strong customer service Team Leader to motivate and support a team of administrators to provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics
The role will include but is not limited to:
Lead a Team of Customer Care Administrators
Coach and Develop a High Performing Team
Resolve complex customer queries and complete follow-up actions.
Carry out various channel quality reviews and help your team develop using a coaching approach.
Conduct regular 1-1s and performance reviews
At peak times, take calls and handle customer enquiries.
Assist with Recruitment with Customer Care
Develop product and process knowledge to continue providing excellent customer service.
Full Hours on offer as current:
Week 1: Monday Tuesday working, Wednesday Thursday off, Friday Saturday working, Sunday off
Week 2: Monday Tuesday off, Wednesday Thursday working, Friday, Saturday and Sunday off
