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About The Company:
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.
This role sits within our Cleaning business division which provides deep cleaning, hygiene management, and industrial cleaning services to a wide range of prestigious clients.
About The Role:Days of Work: Monday to FridayHours Per Week: 37.5 hours per weekWe are currently recruiting for an Assistant Contract Manager (Soft Services) to join our team in Cambridge. This is aligned to our prestigious contract with the University of Cambridge. Key responsibilities of this role include:
- Managing day-to-day client support requests, acting as a first point of contact for issues, incidents, and service queries, and raising initial investigations with Ops teams and stake holders where necessary.
- Understanding contractual commitments and support the Contract manager in ensuring compliance to these commitments.
- Liaising with the Duty Managers on the contract to ensure operational objectives are met, understanding SLA agreements and monitoring performance.
- Providing support for contract manager, which will involve but not be limited to completing training, completing audits, attending stakeholder meetings, supporting the frontline operation
- Drive service consistency between all campuses, to deliver a high quality cleaning service across the portfolio, whilst fully understanding and recognising bespoke requirements
- Maintain effective communication and relationships with Site and Building Managers, ensuring that their expectations and requirements are met or exceeded
- Ensure compliance with all relevant health and safety regulations, policies, and procedures, reporting and investigating any incidents or accidents as required
An ideal candidate will meet the following criteria:
- Strong interpersonal skills with an ability to operate and build credibility at a senior level with key stakeholders.
- Confidence and resilience to handle situations of conflict.
- Excellent relationship building skills.
- Experience working to SLA agreements in line with the client's requirements.
- Flexible working attitude to accommodate the contract requirements and changing business needs.
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
