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- Review policies and ensure adherence including identification of areas for improvement. Implement corrective actions and enhancements based on control reviews and audit findings.
- Manage escalations to address and resolve issues related to the Credit function
- Manage the closure of disputed debts, collaborating with finance and business teams to resolve the issues and collect the cash.
- Identify the root cause of the disputes using the appropriate channels to ensure that action owners are identified to reduce future issues around debt collection.
- Lead, monitor and improve the performance and efficiency of the Credit function using the Key Performance Indicators (KPI's) and associated reports.
- Maintain the service catalogue for the Credit function. Identify the gaps in services with an action plan to address. Ensure that the catalogue is consistently operated with no regional nuances.
- Build and maintain strong relationships with stakeholders. Communicate effectively with stakeholders to understand their requirements and expectations, ensuring alignment to the functional and organisational goals.
- Proven experience (at least 3 years) in a similar role within a finance shared service centre
- Experience of leading and managing a team including team development and career management
- In-depth knowledge of Credit processes, including controls and compliance requirements
- Proven track record of using KPI’s to improve performance
- Able to operate comfortably at a detailed as well as a strategic level.
- Excellent communication and interpersonal skills
