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Established Law firm based in Central Cambridge are looking for 1st Support Engineer.
Previous IT Service desk experience would be an advantage; however they are also happy to see IT/Computing Graduate with good technical knowledge looking to break into IT.
Service Desk / 1st Support Engineer
Salary: Up to 30k with Hybrid working.
Location: Walking distance from Cambridge South station
Responsibilities:
- Logging and escalating calls where necessary.
- Ensuring calls are prioritised and responded to within the agreed SLA.
- Supporting the roll-out of new applications and hardware across the business.
- Troubleshoot and resolve hardware, software, and network issues, with a strong emphasis on Microsoft products (Windows OS, Office 365, etc.).
- Assist with user account management, including password resets and access permissions.
- Document all support activities and maintain accurate records.
Benefits:
- Opportunities for career progression.
- 25 days annual leave plus bank holidays
- On-the-job training and development opportunities
- Supportive team environment
- Company social events and team-building activities
My client is looking to recruit URGENTLY, please send your CV in Word format to be considered for this great opportunity.
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