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IT Service Desk Analyst

The One Group
Posted 22 days ago, valid for 3 days
Location

Cambridge, Cambridgeshire CB23 3RD, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The company is seeking an IT Service Desk Analyst with a salary range of £24k-£28k.
  • The position is based in Papworth Everard, requiring four days in the office and one day remote work.
  • Candidates should have at least one year of IT support experience, preferably from an MSP or in-house team.
  • Key responsibilities include providing IT support, troubleshooting issues, and managing IT assets while collaborating with third-party vendors.
  • Applicants must have the right to work in the UK and be able to commute to the location, with a driver's license and vehicle necessary due to the site's accessibility.

IT Service Desk Analyst £24k-£28kPapworth Everard 4 days, 1 day remoteAfter successfully placing their IT Technician five years ago, we're excited to help them find a skilled IT Service Desk Analyst to strengthen internal IT support. This role will be pivotal in maintaining smooth operations, troubleshooting tech issues, and supporting exciting IT projects.

As the IT Service Desk Analyst, you'll handle both 1st and 2nd line support for internal employees, ensuring they have the tools and systems they need to stay productive. While this is not an entry-level role, candidates with at least a year of IT Support experience will have plenty of opportunity to develop. You'll work closely with a collaborative IT team, with ongoing training to fill any knowledge gaps, making it a great role for someone looking to grow their skillset.

All candidates must be within a 45-minute commute of Papworth Everard.

Key Responsibilities:

  • Provide prompt and professional IT support to internal staff through phone, email, and the ticketing system.
  • Troubleshoot hardware and software issues, ensuring minimal disruption to end users.
  • Manage IT assets, tracking and maintaining hardware and software inventories.
  • Collaborate with 3rd-party vendors for specialised support and service escalations.
  • Actively participate in ongoing and upcoming IT projects, contributing to improvements and deployments.

What We're Looking For:

  • 1+ year of IT support experience, ideally from an MSP or in-house team.
  • Familiarity with ticketing systems for tracking and resolving issues.
  • Knowledge of Active Directory and Office 365; experience with SharePoint and Intune is a bonus.
  • Ability to commute to Papworth Everard four days a week. A driver's license and vehicle are essential due to the location.
  • Full right to work in the UK without any restrictions.

For more information and a full job description please contact Andy Clarke at The One Group.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.