Product Support Engineer

Product Support Engineer

A fantastic opportunity for a Product Support Engineer to work for a Cambridge-based software and hardware company whose products vastly improve the efficiency of technology companies and manufacturers worldwide. With a client base spanning a wide range of industries from robotics, communications, SoC, aerospace, medical tech, and research this is a wonderful opportunity to know your work is making an impact across multiple sectors. We are happy to accept applications from top-tier Graduates or experienced Product Support Engineers.

Offering a fantastic culture, evidenced by incredible staff retention, this is a unique opportunity for a top-tier Graduate to begin their career journey.

Location: Cambridge - fully on-site due to nature of role

Salary: Negotiable with benefits

Requirements for Product Support Engineer:

• Top academics including a minimum of a 2.1 bachelor's degree in a STEM subject such as Engineering, Computer Science, Electronic Engineering
• AAB at A Level or equivalent UCAS points
• Experience dealing with customers - if applying at Graduate entry-level this could be from summer/internship roles. If applying at a Senior Level these should be in an engineering setting
• Knowledge of electronic fundamentals such as FPGAs and digital electronics - you don't have to be an expert but some exposure is key
• An innovative problem solver, with the ability to quickly pick up new technologies
• Fantastic communication skills - this role will heavily involve interacting with customers including understanding requirements and technical presentations

Responsibilities for Product Support Engineer:

You will be responsible for supporting a range of hardware and software products while ensuring an amazing customer experience. Responsibilities include:

• Become a highly knowledgeable resource on the usage and implementation of a range of software and hardware products
• Manage multiple urgent tasks simultaneously while providing outstanding customer support.
• Enhance product support materials based on successfully resolved customer issues to prevent repeat inquiries.
• Gather, evaluate, and communicate customer feedback to the team to drive ongoing product improvements.

What the role offers:

• A friendly and supportive working culture, ideal for a graduate
• Working on a product that is making an impact across multiple technology sectors
• Varied and interesting work

Applications for Product Support Engineer

If you would like to apply for this unique engineering opportunity, please send an up-to-date CV via the relevant link.

We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing (if this email address has been removed by the job-board, full contact details are readily available on our website).

Keywords -

Product Support Specialist / Technical Support Engineer / Customer Success Engineer / Electronics Support Engineer / Application Support Engineer / Technical Service Engineer / Systems Support Engineer / Customer Experience Engineer / Technical Solutions Engineer / Embedded Systems Support Engineer / JTAG Support Engineer / Electronics Application Engineer Application Support Engineer / Electronic Engineer / Electronics / FPGA / PCB / Printed Circuit Boards / Firmware / Embedded / Low-Level / Hardware / Electronic Engineering / Electronics / Hardware Engineer / Trainee / Junior / Entry-Level / BSc / MSc / BA / MA / Computer Science / Mathematics / Engineering / Design Engineer / Electrical and Electronics Engineering / Hardware Test

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RedTech Recruitment Ltd focus on finding roles for people leaving STEM academia and entering industry. Even if the above role isn’t of interest, please visit our website to see our other opportunities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.