Infrastructure Network Engineer (VoIP)

Cambridge (on-site)

Band 6 - £37,338 - £44,962

We are currently working with an NHS body who due to internal promotions, are now looking for x2 Infrastructure Network Engineers to help them through some exciting projects.

What We're Looking For

We are seeking someone with a blend of technical expertise and customer service skills to join our team. If you're someone who enjoys problem-solving, working with technology, and helping others, we'd love to hear from you!

Technical Skills & Knowledge

We're looking for someone with experience in the following areas:

Telephony System Configuration - Setting up IVR systems and queueing functions.
Telephony Provisioning - Installing and re-routing telephony cabling where necessary.
Troubleshooting - Diagnosing and resolving issues with telephony and paging services (VoIP and Analogue).
CAB Room & Data Centre Support - Helping to monitor and manage these environments using tools like Jacarta.
Customer Support - Providing helpful advice and guidance using systems like ISTM or similar incident management tools.
Safe System Configuration - Ensuring operationally critical systems and applications are set up safely.
Empathy & Understanding - You'll need to be able to empathize with end users, providing clear and kind support.
Collaboration - You'll confidently work with internal teams and third-party vendors to resolve issues.
Support Coverage - Offering 1st, 2nd, and 3rd line system, software, and hardware support.
Customer-Focused Support - Providing top-notch, user-friendly support to our Infrastructure Service Desk.

Technical Process Knowledge

In addition to technical expertise, we also value process knowledge:

Incident Management - Effectively handling incidents and aiming to fix issues on the first attempt.
Problem Management - Identifying trends to resolve root causes of recurring incidents.
Change Management - Familiarity with RFC processes and change requests.
Continuous Improvement - Looking for opportunities to improve processes, such as enhancing IVR systems.
SLA Management - Adhering to service level agreements and understanding how to prioritize tasks.
Project Management - Familiar with frameworks like Prince2 or Agile to support project delivery.
Collaboration with Support Agencies - Working with external parties to resolve issues.
Communication with Senior Managers - Regularly liaising with senior leaders to ensure smooth operations.
Compliance - Ensuring all activities meet the Trust's information governance standards.

Essential Qualities

To succeed in this role, you should bring the following qualities:

A strong customer focus and a desire to help others.
Clear and effective communication skills.
Excellent organizational abilities.
The flexibility to work both independently and collaboratively.
The ability to communicate transparently with senior management.
A logical, solution-oriented approach to problem-solving.
Enthusiasm for technology and a passion for learning new things!

Think this one's for you

If you think this Infrastructure Network Engineer opportunity is for you then please apply online.

Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfill their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs.

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.

Infrastructure Network Engineer VoIP