IT Technician

Pure Resourcing Solutions

Posted 5 hours ago, valid for 4 days

Cambridge, Cambridgeshire CB24 9JD, England

Full Time

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Sonic Summary

The job opening is for an IT Support Technician at a Managed Service Provider.
Candidates should have a minimum of 1 year of experience in 1st line support within an MSP or fast-paced helpdesk environment.
The role involves providing support for Microsoft 365 and Windows 10/11, as well as diagnosing and resolving customer issues.
The position offers opportunities to work with the latest Microsoft technologies and requires excellent communication skills.
Salary details are not specified in the job description.

I’m excited to be recruiting for an IT Support Technician on behalf of a well-established and ambitious Managed Service Provider.This role offers a challenging environment with plenty of opportunities to learn new products and skills; perfect for an IT Technician looking to advance their career. You’ll have the opportunity to work with the latest Microsoft technologies, supporting a diverse range of customer systems.Key Responsibilities:

Provide support for Microsoft 365 and Windows 10/11 across client networks.
Analyse and diagnose support issues, providing solutions to customers efficiently.
Communicate effectively via telephone and email, ensuring excellent customer service.
Provide high-quality remote and on-site support to customers as required.

About You:

Minimum 1 years of experience in 1st line support within an MSP or fast-paced helpdesk environment.
Working knowledge of Microsoft Exchange, Teams, SharePoint, and Intune.
Flexibility to work early shifts when needed.
A clean driving licence for occasional on-site visits.
Good technical understanding of Microsoft technologies and cloud solutions.

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