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Ict technician
Senior IT Technician

Senior IT Technician

Pure Resourcing Solutions

Posted a day ago, valid for 9 days

Cambridge, Cambridgeshire CB24 9JD, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The company is seeking a Senior IT Support Technician for a Managed Service Provider.
Candidates should have a minimum of 2 years of experience in 1st, 2nd, or 3rd line support in a fast-paced helpdesk environment.
The role involves providing advanced support for Microsoft 365 and Windows 10/11, along with diagnosing complex support issues.
Flexibility in working hours and a clean driving license for on-site visits are required.
Salary details are not provided in the job description.

I’m excited to be recruiting for a Senior IT Support Technician on behalf of a well-established and ambitious Managed Service Provider.This role offers a challenging environment with plenty of opportunities to learn new products and skills; perfect for an experienced Technician looking to advance their career. You’ll have the opportunity to work with the latest Microsoft technologies, supporting a diverse range of customer systems.Key Responsibilities:

Provide advanced support for Microsoft 365 and Windows 10/11 across client networks.
Analyse and diagnose complex support issues, providing solutions to customers efficiently.
Communicate effectively via telephone and email, ensuring excellent customer service.
Provide high-quality remote and on-site support to customers as required.

About You:

Minimum 2 years of experience in 1st, 2nd, or 3rd line support within an MSP or fast-paced helpdesk environment.
Strong working knowledge of Microsoft Exchange, Teams, SharePoint, and Intune.
Flexibility to work early (6:30 to 15:30) and/or late (12:00 to 21:00) shifts when needed.
A clean driving licence for occasional on-site visits.
Strong technical understanding of Microsoft technologies and cloud solutions.

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