- Provide advanced support for Microsoft 365 and Windows 10/11 across client networks.
- Analyse and diagnose complex support issues, providing solutions to customers efficiently.
- Communicate effectively via telephone and email, ensuring excellent customer service.
- Provide high-quality remote and on-site support to customers as required.
- Minimum 2 years of experience in 1st, 2nd, or 3rd line support within an MSP or fast-paced helpdesk environment.
- Strong working knowledge of Microsoft Exchange, Teams, SharePoint, and Intune.
- Flexibility to work early (6:30 to 15:30) and/or late (12:00 to 21:00) shifts when needed.
- A clean driving licence for occasional on-site visits.
- Strong technical understanding of Microsoft technologies and cloud solutions.