Job DescriptionLocation – Great Shelford, CB22 5LZDays & Hours – Mon – Fri, 8:45am – 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am – 1pmSalary: £23,150We are currently looking for a Customer Service professional, who has a great communication skills and is able to build effective relationships with stakeholders. We are looking for a Customer Service Advisor (also known as Property Manager) to work within our Property Management team in Great Shelford. As a Customer Service Advisor you will play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us.The role of a Customer Service Advisor:As a Property Manager you will fully manage your own portfolio of properties across any of our 60 brands, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include:

Coordinating urgent and routine repairs and maintenance
Liaising with trades people/contractors and keeping customers up to date
Organising safety inspections and managing remedial works
Liaising with landlords following regular property visits
Assisting customers with general tenancy queries
Carrying out weekly partnership calls with colleagues and welcome calls with new customers
Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
Providing a first-class service to maximise customer retention
Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved

Skills and Experience required to be successful as a Customer Service Advisor.

Strong customer service skills and confident communicator
Ability to stay calm under pressure
Excellent negotiation and influencing skills
Excellent planning and organisational skills
Good analytical ability
Good team player

Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00479

Property Manager

Residential Property Manager

Customer Service Advisor

Head of Property Management