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- Salary: £33,000 Basic Salary + £42,000 Bonus Potential
- Location: Cambridge
- Industry: Motorcycle Retail / Aftersales
- Employment Type: Full-Time
- Delivering the Service Core Process according to training, guidance, and brand expectations.
- Engaging with and adhering to a structured customer communication strategy to ensure satisfaction and repeat business.
- Maintaining accurate and complete electronic records of all activities.
- Building effective relationships with the Workshop Team to ensure timely and clear information flow between the front-of-house and workshop areas.
- Contributing to a quality-driven culture, focused on first-time fixes for all customer services and repairs.
- Using available tools and resources to develop expertise and become a go-to specialist in your area.
- Proven experience in an Aftersales or customer service role, ideally within the automotive or motorcycle industry.
- Strong communication and interpersonal skills, with the ability to work well within a team.
- A proactive, detail-oriented approach with a focus on delivering high-quality customer service and operational excellence.
- A passion for motorcycles and an eagerness to learn and grow within the industry.
- Competitive base salary of £33,000 with an impressive bonus potential of £42,000, allowing you to significantly increase your earnings.
- Opportunity to work for a renowned motorcycle brand, gaining hands-on experience and specialist knowledge.
- A supportive team environment where you will receive full training, resources, and guidance.
- Career development opportunities within the company.
