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Together with our client we are looking for a diligent and collaborative Programme Administrator to join their team, based in Cambridge
As a Programme Administrator based in the Central Services & Operations team you will provide first-class support to the programme teams, to enable them to deliver a transformative learning experience to delegates
Programmes vary significantly in delivery modes and complexity which will give the successful candidate exposure to assisting in live online, digital, face-to-face, and blended delivery contexts
Working within an operational context, the role holder’s main responsibility will be to manage a busy inbox dealing with Open programme registrations and be the first point of contact for general external and internal queries related to the delegate onboarding process from initial registration through to acceptance, invoicing and post-programme enquiries
Being part of the Central Services team means you may be required to assist with general office support or admin when requested, a responsibility that is shared across the team
The role will be primarily based onsite at the Cambridge address
Main responsibilities:
Provide the team with administrative support. Duties might include but are not limited to:
- Being the sole owner of and manage the busy Shared Open Inbox, dealing with enquiries within one working day
- Handling personal information - processing registrations and sending confirmation emails and invoices to the delegates
- Liaising with Finance to raise Sales Orders/Payment Receipts
- Creating and monitoring Participant Lists and Biography Documents
- Assisting delegates with our programme enquiries, escalating to the appropriate teams when necessary
- Liaising with the Business Development team to ensure smooth programme registrations and transfers
- As per requirements, producing Visa Letters / Letters of Invitation for the delegates
- Ensuring all systems are up to date and all the correct information is collected and processed
- Producing reports and maintaining spreadsheets
- Producing programme feedback reports using our in-house system
About you:
The ideal candidate should have the following qualities, skills and attributes. Please note - we encourage you to apply for this role even if you do not match every attribute listed on the job description.
You are asked to provide a CV and a covering letter demonstrating how your own experience meets these requirements:
- First class organisational skills and ability to multi-task
- “Can Do” attitude
- Excellent attention to detail and accuracy in all communication
- Ability to prioritise and adapt to changing circumstances and requirements, especially within a pressurised environment
- Demonstrable administrative experience, good customer service skills
- Enjoys working collaboratively and flexibly as a full member of a team but also able to work independently with minimum supervision, taking responsibility and initiative for discrete areas of work where required
- Experience of working in a customer focused service environment; understands the importance of customer relationship management and enjoys working with people in a service role
- Excellent spoken and written communication skills
- Strong working knowledge of Microsoft Office (Word, Excel and Outlook) and some office experience
- Experience / knowledge of Dynamics 365 and Qualtrics is preferable, but not essential
Other information:
There will be a six-month probationary period. Working hours are 40 hours per week. This is a hybrid role, with a current company-wide requirement of a minimum of two working days from our office in Cambridge. Please note that the nature of this particular role may involve on-location programme support, therefore the successful candidate will be expected to attend the office more regularly than this should business demand require. Flexible working patterns and schedules are supported.
Interested? Apply now and we will be in touch
INDCMB
