Customer Service Representative

Customer Support Representative

Aberdeen

Energy Sector/Manufacturing

Permanent

THE ROLE - Customer Support Representative

This is an excellent opportunity for an experienced Customer Service Representative to support a busy sales team in a globally successful energy sector equipment manufacturer in Aberdeen.

You will need to possess clear communication in this important role of building and maintaining a relationships with key customers.

You day to day work will be varied and include maintaining quotations, processing customer orders, direct customer liaison and order progress reporting.

DUTIES - Customer Support Representative

• Receive, review and respond to Customer requests for Spares enquiries.
• Cross reference customer requirement with applicable customs regulations.
• Process Customer order entries including progress reporting to customers.
• Maintain Customer quotes, Sales Orders and communication internally.
• Coordinate internally to ensure customer demands are met.
• Investigate delays and technical issues relating to orders on customer behalf.
• Keep abreast of industry pricing to ensure competitive pricing.
• Ensure complaints and issues are resolved in a timely manner.
• Prepare monthly Customer sales reports.
• Liaise internally to follow up on Spares orders as required.

BACKGROUND - Customer Support Representative

• Secondary school education or higher
• Computer literacy
• Working knowledge of ERP systems
• Strong communication skills
• Excellent organisational skills

OMEGA

For more information regarding this role please call Lee Powell on (phone number removed) or to make an application apply online directly or email (url removed)   

Thank you for your interest in this vacancy. Omega Resource Group is a technical and engineering specialist agency and we also recruit for Sales Executives, Customer Service Representatives, Sales Administrators, Technical Administrators, Service Coordinators, Customer Service Executives and more.

For details of other opportunities available within your chosen field please visit our website (url removed)

Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.