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Are you passionate about delivering exceptional customer service? Our client is seeking a dedicated Customer Care Administrator to join their team. This role is pivotal in ensuring customer satisfaction and retention by providing timely and efficient administrative support.
- Benefits:Pension Scheme, Flu Vaccination, Health Checks, 25 Days Annual Leave, Bonus Scheme and Company Events.
- Salary: Competitive plus Bonus
- Monday to Friday: 07:30 to 16:30 or 08:00 to 17:00
The Role:
The Customer Care Administrator will play a crucial role in the company.
- Act as the first point of contact for incoming calls and visitors
- Load and manage sales orders and returns
- Keep customer order statuses up to date using daily reports
- Assist Key Account Managers and other sales colleagues
- Liaise with third-party logistics companies to coordinate deliveries
- Manage various administrative tasks, including mail processing and office upkeep
- Provide customers with Proof of Delivery (POD) documents
- Assist with machine breakdowns and tool rental processes
The Candidate:
The ideal candidate for the Customer Care Administrator role should have the following qualifications and skills.
- Strong communication and interpersonal skills
- Ability to manage multiple tasks and priorities
- Experience in customer service or administrative roles
- A proactive approach to problem-solving
- Ability to work effectively in a team environment
If you have experience or interest in roles such as Customer Service Administrator, Customer Support Specialist, Administrative Assistant, Office Coordinator, or Client Services Representative, you might find the Customer Care Administrator position an excellent fit for your skills and aspirations.
