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Customer Service Representative
4 on 4 off shift pattern
7am - 7pm
£13.95 per hour
Cannock
Fixed Term Contract
The Customer Service Representative responsibilities:
- Handle incoming customer calls to address equipment, service, or contract queries.
- Maintain and support customer and supplier relationships.
- Locate and coordinate supplies from internal and external sources to fulfil orders in a cost effective manner.
- Support the sales function with regards to customer orders, post-order follow-up activities and in expediting the process.
- Ensure the accuracy and efficiency of contacts and customer data.
- Responsible for the service administration teams supporting the hire process.
- Ensure internal and external customer satisfaction, through timely, effective, and efficient depot administrative process.
- Issue customer invoices on a daily, weekly and monthly basis.
The Customer Service Representative experience/skills:
- Experience in a similar customer service role.
- Knowledge of the rentals industry sector would be beneficial but is not essential.
- Experience using a CRM system, ideally Salesforce, is a huge benefit to this role but training can be provided.
- Excellent communication skills.
- Ability to develop and manage stakeholder relationships and work collaboratively across wider teams.
- Self-motivated with a “can do” attitude.
- A creative thinker, able to propose solutions and think beyond day-to-day remit.
