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Customer Service Manager
West Bromwich
£40,000 - £45,000
Permanent
What’s on offer:
- Monday – Friday 8:45am – 4:30pm
- £40,000 - £45,000 per annum
- 25 days holiday plus bank holidays
- Free life assurance cover
- Generous Sick Pay Scheme
- Pension scheme
A fantastic opportunity has become available to join an independent, family-owned company who are looking for a confident candidate who has experience in customer service and has dealt with exporting dangerous goods, to join their amazing team.
Key Responsibilities:
- Overseeing the customer services team
- Training and managing Customer Service Assistants and Representatives
- On-boarding and training new employees
- Interacting with customers on a day-to-day basis
- Speaking with suppliers and building relationships
- Liaising with all departments to resolve customer queries.
- Processing orders
- Dealing with invoices or discrepancies
- Monitoring and reporting sales data and customer feedback.
- Attending meetings.
- Conducting 1-2-1’s with members of staff.
- Dealing with escalated complaints to resolution.
- Completing export documentation.
- Keeping staff updated on processes, procedures and law regulations.
Person Specifications:
- Be confident and have excellent written and verbal communication skills.
- Have a thorough understanding on the exportation of goods across borders, duty and incoterms in the post-BREXIT age.
- Have positive negotiation skills.
- Be resilient through peaks of pressure and working to tight deadlines.
- Have extensive similar experience within the manufacturing sector.
- A Level 5 (or higher) qualification in a Business-related discipline or equivalent.
- IATA and IMDG certification.
- 5 years in a customer service management and shipping export role with experience of dangerous goods.
- Ideally a working knowledge of Sage X3 but this is not essential.
- Proficient with Microsoft software and the ability to effectively manipulate Excel spreadsheets.
