The Service Manager is responsible for overseeing the daily operations of the service department. This includes managing a team of technicians, advisors, and other service staff to ensure exceptional customer service, efficient workflow, and adherence to company and industry standards. The Service Manager will also drive profitability by maximising department performance and implementing effective strategies for customer retention and satisfaction.

Key Responsibilities:

Leadership and Team Management:

Manage, mentor, and develop a team of service advisors, technicians, and support staff.
Set clear performance goals, conduct regular appraisals, and provide constructive feedback.
Oversee recruitment, onboarding, and training of new service department staff.
Foster a positive and collaborative working environment that promotes teamwork and efficiency.

Customer Service:

Ensure a superior customer experience by maintaining high standards of service and communication.
Address customer concerns promptly and professionally, seeking resolution to maintain customer loyalty.

Operational Oversight:

Oversee daily operations of the service department, ensuring effective scheduling, workflow, and resource allocation.
Monitor repair quality and ensure all work adheres to manufacturer standards and safety regulations.
Implement and maintain processes for vehicle check-ins, diagnosis, repairs, and final inspections.
Ensure the service department is properly equipped with tools, equipment, and software to perform efficiently.

Compliance and Safety:

Key Responsibilities:

Leadership and Team Management:

Manage, mentor, and develop a team of service advisors, technicians, and support staff.
Set clear performance goals, conduct regular appraisals, and provide constructive feedback.
Oversee recruitment, onboarding, and training of new service department staff.
Foster a positive and collaborative working environment that promotes teamwork and efficiency.

Customer Service:

Ensure a superior customer experience by maintaining high standards of service and communication.
Address customer concerns promptly and professionally, seeking resolution to maintain customer loyalty.

Operational Oversight:

Oversee daily operations of the service department, ensuring effective scheduling, workflow, and resource allocation.
Monitor repair quality and ensure all work adheres to manufacturer standards and safety regulations.
Implement and maintain processes for vehicle check-ins, diagnosis, repairs, and final inspections.
Ensure the service department is properly equipped with tools, equipment to perform efficiently.