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General Manager - Hoffi Coffi
The Post
A great opportunity for an experienced and well seasoned individual to be an ambassador for our Coffee shop. You will be an exceptional host with an eye for detail and the ability to demand and maintain the highest standards. To take overall responsibilities for the effective running of the cafe. As a senior manager you will have excellent communication skills and an approachable manner with a hands on attitude with great emphasis on exceeding results therefor exceeding both customer and staff expectations. Your infectious enthusiasm and commitment builds a positive team spirit and loyalty. You will have determined drive and energy to see your business succeed and you must be passionate about food and people.
Responsibilities
To prepare and deliver accurate sales and wages forecast and to report figures within set timescales and delivering agreed sales targets.
To ensure all company compliances are met with all industry legislation.
The ability to recruit, coach and develop your team and identify talent for promotion and progression within the company.
To build a strong partnership with your team, constant communication is paramount.
To coach and mentor new and existing team members.
To maximise all sales opportunities without compromising the level of food quality and service.
To monitor the quality and consistency through observation, attention to detail and interaction with both staff and customers.
To ensure all team members and managers have product knowledge and are trained.
To carry out appraisals for all staff and identify any needs or shortfalls they might have and to act upon it.
To have regular staff meetings and to ensure stock take for kitchen and restaurant are done on time and accurately.
Plan and control holidays with the option to self cover when practical.
To be observant and to act upon any faulty or damaged items.
To control all stock and cash and investigate any actions or shortfalls.
To deal with on site customer complaints politely and efficiently with the aim of ensuring the issue is resolved to the customers satisfaction. Any complaints via email or social media must be passed on to your marketing manager to deal with so all correspondence is consistent.
To ensure no unauthorised changes are made to company paperwork, spread sheets and products.
Any potential changes must be discussed with your area manager for authorisation before they are implemented.
Requirements:
To have held a similar or senior position for at least one year.
Possess Level 3 Food & Hygiene Certificate
Working knowledge of COSSH
Working knowledge of HACCP
