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The role of a Customer Services Team Leader in the financial services sector requires exemplary interpersonal skills, a customer-centric approach, and a proven track record in team leadership. Located in Cardiff, the successful candidate will manage a team within a bustling customer service department, ensuring the delivery of high-quality financial services.
Client Details
Our client is a highly esteemed entity within the financial services sector. With over 10,000 employees, they have a substantial presence across multiple regions. They are known for their commitment to innovation, quality service, and professional growth.
Description
- Lead and manage a customer service team to deliver high-quality financial services.
- Develop and implement customer service protocols and standards.
- Handle escalated customer complaints and resolve issues promptly.
- Monitor team performance and provide feedback for improvement.
- Facilitate training and development programmes for team members.
- Collaborate with other team leaders to achieve departmental goals.
- Ensure compliance with industry regulations and company policies.
- Report to senior management on team performance and customer feedback.
Profile
A successful 'Customer Services Team Leader' should have:.
- Previous experience in a team leader role ideally within the financial services sector.
- Strong leadership and people management skills.
- Excellent problem-solving abilities and a customer-focused approach.
- Proficient in using customer service software and CRM systems.
- Knowledge of financial services industry regulations and standards.
Job Offer
- A competitive salary in the range of £200-£300 per day depending on experience.
- Hybrid Working
- A supportive and professional work environment in Cardiff.
- Opportunities for professional development and growth.
- The chance to work in a bustling customer service department within the financial services industry.
We encourage all suitable candidates, excited about the opportunity to make a significant impact in a reputable company, to apply.
