Case Manager

Location: Cardiff, with hybrid working following completion of probation.Salary: £22,369.35 - £24,300 depending on experienceHours: Monday – Friday

Are you passionate about providing exceptional customer service and making a real difference in people's lives?

We have an excellent opportunity for customer focused individuals like you to join our team as a Case Manager. As one of the fastest-growing law firms in the UK, we're home to a team of exceptionally talented and dedicated professionals committed to achieving the best outcomes for our clients.

At NewLaw, we pride ourselves on our commitment to client care and achieving outstanding results. As a Case Manager, you'll be part of a dynamic and supportive team environment where your contributions truly matter. Whether it's handling small claims, uninsured losses, or more serious injuries from road traffic accidents, you'll play a vital role in ensuring that our clients receive the highest level of service and support.

You’ll handle a diverse range of cases, each presenting unique challenges and opportunities. From the initial assessment to the resolution of the case, you'll keep client care at the forefront of everything you do. Your role will involve working closely with clients, gathering information, and providing expert guidance throughout the claims process to achieve the best possible outcome for our clients.

Join NewLaw as a Case Manager and enjoy some outstanding benefits…

Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include…

Salary- £22,369.35 - £24,300 depending on experience, plus bonus potential.Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday!Pension- 3% Employer Contributions.Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.Motoring Benefits- access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.Wagestream- a financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping.

About you

• First and foremost, you’re passionate about customer service and have experience of showcasing your skills in a contact centre or retail / hospitality setting.
• You’ll have proven effective time management and organisational skills within a task-based environment.
• You have excellent written and verbal communication skills, dealing with clients, colleagues, and suppliers via all contact methods.
• Experience in either claims or personal injury setting would be advantageous.

About us

NewLaw is a leading specialist law firm, ranked in the Legal 500 and Chambers and Partners for three areas: Personal Injury, Clinical Negligence and Private Client services. Our fresh approach to managing personal injury claims has made us a major force in the sector since we were first established in 2004. Our teams of specialists provide a service that 95% of our clients would recommend.

We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.