Client Account Manager

Account Manager

We are seeking an Account Manager who is dedicated to fostering long-term relationships with clients and is committed to a team-first mentality. This role is ideal for someone who excels in a supportive and collaborative environment and approaches account management with a proactive and consultative style, focusing on solving problems and building trust.

Day-to-day of the role:

• Engage actively in maintaining and expanding client relationships through strategic account management and excellent communication.
• Collaborate with internal stakeholders to create and implement strategies that enhance customer satisfaction and retention.
• Participate in networking and industry events to maintain a strong presence and understanding of market trends that can be translated into opportunities.
• Manage and nurture the portfolio of strategic accounts, ensuring alignment with the clients' needs and long-term partnership goals.
• Serve as a trusted advisor to clients, providing consistent support and guidance on the services and solutions that best meet their needs.
• Coordinate with various teams including legal, finance, and operations to ensure seamless service delivery and client satisfaction.
• Utilize in-depth knowledge of Credit and Risk Management to enhance service alignment and client engagement.
• Maintain accurate records of client interactions and transactions, reporting regularly to management on account progress.

Required Skills & Qualifications:

• Proven experience in account management, particularly in settings that require a consultative approach to maintaining and expanding client relationships.
• Strong understanding of sales and commercial processes within the account receivables and collections environment.
• Knowledgeable in Credit and Risk Management, with the ability to leverage this understanding to benefit client interactions.
• Excellent organizational and time management skills, with the capability to manage multiple accounts efficiently.
• Exceptional communication skills, adept at building relationships and engaging with clients at all levels.
• Resilient and adaptable, able to thrive in a dynamic environment and respond proactively to challenges.
• Team-oriented, with a proven track record of working effectively with diverse cultural backgrounds.
• Fluent in English; additional language skills are advantageous.

Why Join?

• An exciting working environment where they celebrate success. 
• Training and support, including the opportunity for continuous professional development.
• Competitive salary and commission scheme – the more you close the more you earn. 
• Hybrid working (work up to 2 days a week from home).
• Market leading pension package (Currently 12% employer contribution with no required employee contribution and 3% contribution matched).
• Income protection scheme (covering 75% of salary plus pension contributions).
• Life assurance cover at 10 x annual salary.
• Employee Assistance Programme.
• Income protection insurance to cover any absence due to illness.