Back to search
Due to team expansion Robert Half are delighted to be partenering with a well established business in Cardiff Bay
- Salary £25,000 - £27,000
- Monthly Bonus
- Hybrid working (3 days office 2 days at home)
Job Summary:
We are seeking a highly motivated and results-oriented Recoveries & Collections Specialist to join our team in Cardiff Bay. You will be responsible for managing a portfolio of insured and uninsured debts, maximising recoveries while maintaining excellent client relationships. This role requires strong communication and negotiation skills, as well as the ability to work independently and as part of a team.
Responsibilities:
- Manage a portfolio of debts, implementing agreed processes and systems to achieve collection targets.
- Contact debtors by telephone, email, and letter to secure payment on outstanding debts, adhering to regulatory guidelines and best practices.
- Negotiate payment arrangements with debtors, considering individual circumstances and business needs.
- Liaise with clients, providing regular updates on collection progress and addressing any queries.
- Instruct and manage third-party debt collectors and legal representatives where necessary.
- Assess the cost-effectiveness of legal action and prepare cases for referral to the legal team.
- Identify and escalate complex or problematic cases to senior management.
- Maintain accurate records of all collection activity using the company's systems.
- Contribute to the improvement of collection processes and strategies.
- Provide excellent customer service to both internal and external stakeholders.
- Participate in team meetings and contribute to a positive and collaborative work environment.
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.
