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Cloud Contact Centre Architect

Yolk Recruitment Ltd
Posted 3 days ago, valid for a day
Location

Cardiff, South Glamorgan CF5 1DR, Wales

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Yolk Recruitment is seeking a Cloud Contact Centre Architect for an initial 6-month contract based in Cardiff, offering a hybrid work model.
  • The role involves supporting a project that modernizes a contact center platform by transitioning to a cloud-based Amazon solution.
  • Candidates should have substantial experience in CCaaS technologies, particularly with Amazon's Connect Platform, and experience with NICE WFM is a plus.
  • This position is classified as INSIDE IR35, indicating specific tax implications for contractors.
  • The expected salary for this role is not specified, but candidates should have relevant experience in cloud architecture.

Cloud Contact Centre ArchitectInitial 6 Month ContractCardiff (Hybrid)INSIDE IR35

Yolk Recruitment are currently hiring for a Cloud Architect who can support an ongoing project to modernise a contact centre platform. Our client are transitioning from a privately hosted cloud platform to a cloud-based Amazon alternative, which will integrate with the WFM solution.So, we're looking for an architect with good experience in CCaaS technologies, ideally someone who's worked directly with Amazon's Connect Platform. Bonus points if you also worked with NICE WFM!

This is a hybrid role with the likely requirement to be on site 1 to 2 days per week or as project dictates.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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