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Contact Centre Advisor/Customer Service Advisor - Fully Remote

The Recruiters Room
Posted 15 hours ago, valid for 25 days
Location

Cardiff, South Glamorgan CF5 1DR, Wales

Salary

£24,500 - £7.5 per annum

Contract type

Full Time

Employee Assistance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • This position offers 100% remote work with all necessary equipment supplied.
  • The role starts on 10th February 2025 and requires a minimum of two years of high-volume, B2C telephone-based customer service experience in an FCA regulated environment.
  • The salary is £24,500 with a potential yearly bonus of 7.5%.
  • Successful candidates will be responsible for assisting customers with mortgage account queries while adhering to regulations.
  • The company provides various benefits, including private healthcare, subsidized gym memberships, and opportunities for progression.
  • 100% REMOTE WORKING WITH ALL EQUIPTMENT SUPPLIED
  • START DATE OF 10TH FEBRUARY 2025
  • £24,500 + 7.5% YEARLY BONUS

* WE DO REQUIRE THE BELOW EXPERIENCE AS A MINIMUM REQUIREMENT TO APPLY*

High-volume, telephone-based, Customer Service experience (B2C)

AN

Experience working in an FCA regulated environment

Our client is a very successful Mortgage lender, who have gone from strength to strength and nearly doubled in size over the last 4 years. They offer a different style to lending and want to give everyone the opportunity to own their own property.

As a result of their growth, they are seeking confident, empathetic and experienced Customer Service Agents to join them from 10th February 2025. (This is a fixed start date, with no negotiation).

The overall purpose of the role is to communicate with customers who have queries on their Mortgage account and provide them with positive solutions to their problems, whilst adhering to regulations & legislation. Your working day will be spent on the telephone to customers alongside a small amount of Administration.

The successful applicant will come from a high-volume call centre background, within an FCA regulated environment. We are not considering candidates who don't have any B2C call centre experience.

SOME of their FANTASTIC benefits include:

  • FULLY REMOTE working with FULLY REMOTE training
  • All I.T equipment supplied
  • A very realistic yearly bonus of up to 7.5%
  • Frequent staff incentives which include high street vouchers
  • Annual awards
  • Employee assistance and welfare programme
  • Private healthcare
  • Subsidized gym memberships
  • PROGRESSION!

Please note: This role will require you to present for all training, which are various dates within your first 7 weeks of your start date. The client will also run FULL Criminal and Financial record checks so if anything with come back from these checks, please make us aware on your application.

In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications, we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.