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Welsh Speaking Customer Service Advisor - Cardiff

Welsh Speaking Customer Service Advisor - Cardiff

Pertemps SSDC - DDT

Posted 13 hours ago, valid for 3 days

Cardiff, South Glamorgan CF5 1DR, Wales

£14.32 per hour

Part Time

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Sonic Summary

The position is for a Welsh Speaking Contact Centre Advisor in a hybrid work environment, requiring 37 hours per week from Monday to Friday.
The pay rate for this role is £14.32 per hour.
The advisor will be the first point of contact for customers, addressing queries via calls, emails, and social media.
Candidates must be fluent in Welsh and possess strong customer service and interpersonal skills, along with an understanding of secure personal data handling.
There is no specific year of experience mentioned, but a passion for continuous improvement and customer care is essential.

Welsh Speaking Contact Centre AdvisorLocation: Hybrid, Monday-Friday, 37 hours.Pay rate: £14.32 per hourWe are seeking a dedicated Welsh speaking Contact Centre Advisor to join our client’s busy Customer Hub. You’ll be the first point of contact for customers, handling queries through calls, emails, and social media, ensuring exceptional customer service.Responsibilities:

Respond to customer enquiries across multiple platforms.
Process customer registrations and licences with accuracy.
Promote high standards of customer care.
Contribute to improving systems and processes.

Qualifications:

Essential: Fluent in Welsh
Strong customer service and interpersonal skills.
Familiarity with handling personal data securely.
Passion for continuous improvement and customer care.

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