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Front of House

Front of House

Hoop Recruitment

Posted 2 days ago, valid for 3 days

Cardiff, South Glamorgan CF5 1DR, Wales

£24,400 per annum

Full Time

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Sonic Summary

Hoop Professional Services is seeking a Front of House/Box Office Team Member for a 3-month fixed-term contract in Cardiff, with the possibility of a permanent position.
The role offers a salary of £24,400 per annum (pro rata) and requires excellent customer service skills.
Candidates should have a strong telephone manner, the ability to remain calm under pressure, and a customer-first mindset.
Flexible shift options are available, including weekend work, with various start and end times to accommodate different schedules.
This position provides opportunities for growth into leadership roles within a supportive and vibrant team environment.

Are you passionate about customer service and looking for ac role in exciting role in a vibrant environment? Hoop Professional Services is currently recruiting on behalf of a client for a Front of House/Box Office Team Member at a highly renowned and iconic organisation. This is a fantastic Fixed Term Contract opportunity with the potential for a permanent position!Position Overview:

Location: Cardiff
Contract: 3-month FTC, with potential for permanent
Salary: £24,400 per annum (pro rata)
Hours: Shifts spread over 7 days, with flexible options:
- 3 days (8-hour shifts) or 4 days.
- Weekend work available for those who prefer weekends.
Shift Times:
- Weekdays: 5:45 AM - 2:30 PM or 2:30 PM - 9:30 PM.
- Weekends: 5:45 AM - 2:00 PM or 9:30 AM - 5:30 PM.
- Saturday and Sunday shifts finish no later than 6:00 PM.

Benefits:

Free uniform
20% discount at the café
Free use of the amazing facilities

Key Responsibilities:

Be the first point of contact for customers
Handle ticket sales and assist with group bookings
Sign in and out contractors for maintenance.
Manage bookings and inquiries via the ticketing system.
Ensure smooth operations during busy periods
Deliver a smooth and high-satisfaction experience for all visitors.

Skills & Experience Required:

Excellent telephone manner and communication skills
Ability to stay calm and focused under pressure
Quick thinking with a customer-first mindset
Strong eye contact and a personable approach

Why Join?

Growth opportunities into leadership roles
A relaxed, supportive team with flexibility around your schedule.
Work in an exciting environment with a vibrant team spirit!

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