Property Disrepair Officer

Property Disrepair Officer

Location: Home based with travel to properties in South Wales

Salary: £28,000-£32,000

Hours: Monday-Friday 40 hours per week 8.30am-5pm

Contract Type: Permanent

Our client, a leader in housing solutions, is seeking a Property Disrepair Officer for South Wales. In this role, you will conduct investigations into property conditions after Service Users vacate, using findings and historical data to advise landlords/agents on repair responsibilities. You will also coordinate with the legal team on appropriate compensation offers.

Duties and Responsibilities:

• Prepare letters, emails, reports, and other documents.
• Conduct on-site investigations into disrepair issues.
• Handle inbound and outbound calls regarding internal and external disrepair and close-out enquiries.
• Draft emails and reports for review by your direct supervisor.
• Maintain daily records and manage electronic and physical filing of caseloads.
• Analyse and summarise documents.
• Support the administration and management of close-out workflows.
• Thrive in a fast-paced environment and contribute to team collaboration.

Required Skills:

• At least 2 years' experience in the property sector.
• Experience in a fast-paced team environment, managing competing priorities.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Skilled in handling high volumes of verbal and written requests.
• Experience managing situations with multiple parties and competing interests.
• Excellent written and spoken English.
• Solution-oriented with a strong understanding of property law in England and Wales.
• Able to work independently with minimal supervision.
• Strong administrative skills, including filing, system maintenance, and material preparation.
• Friendly and professional telephone manner with a positive attitude.
• Full, valid UK driving licence and car owner.

Benefits:

• 25 days annual leave plus bank holidays
• Health Membership
• Life cover
• 6-month probation period
• 4% employer and 4% employee pension contribution
• Laptop, phone, and other equipment as needed
• Employee Assistance Programme
• Referral scheme

The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check, in accordance with the responsibilities of the role.

Please contact Kerrie Collett on 07778 403485 to learn more, or submit your application today.