- Conduct both qualitative and quantitative user research to understand key user needs, behaviours, and pain points.
- Plan, execute, and analyse usability tests to evaluate the effectiveness of People and Organisational Development (OD) services.
- Interpret research data to produce actionable insights and recommendations.
- Collaborate closely with People and OD teams and stakeholders to ensure research findings align with business goals, including the development of user personas.
- Prepare detailed reports and presentations to communicate findings and suggestions.
- Recommend and help implement improvements based on user feedback and research data, including the development of a prioritised improvement plan.
- Research Proficiency: Expertise in conducting interviews, surveys, and usability testing.
- Analytical Skills: Capable of interpreting complex data to provide clear, meaningful insights.
- Communication: Strong written and verbal communication skills for presenting research findings.
- Problem-Solving: Adept at identifying user experience issues and creating effective solutions.
- Collaboration: Proven ability to work effectively with cross-functional teams and stakeholders.
- Adaptability: Flexibility to adjust to evolving project needs and user requirements.