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Application Support Analyst
Our client are seeking an Application Support Analyst to join the team onsite on a salary of £30,000 - £32,000, the Application Support Analyst will respond to raised tickets and supporting users across the business. The main focus of experience of the Application Support Analyst will be in SAP whilst attending site 4 days a week. The ideal Application Support Analyst will be able to operate independently whilst working with other Application Support Analyst and departments.
Key Accountabilities:
- Supporting SAP across the business in Sales, Logistics, Warehouse Management System (WMS), Transport Management System (TMS), Purchasing, Production, Quality and interfaces.
- Supporting other business applications like Kronos (UKG) application (Time and attendance), Document management application etc.
- Responding to help desk tickets
- Supporting users
- Training users - Planning, creating training materials and delivering training sessions, collecting feedback.
- Supporting the SAP development team during project implementations
- Carry out testing - -Test planning, test cases design, carry out unitary & end to end testing, defect tracking & reporting.
- Carrying out periodic checks on IT systems and applications (daily, weekly, monthly)
- Writing SOPs and user manuals
- Providing administrative support to the IT Manager in terms of KPI reporting and basic admin tasks
- Work in a safe manner and have a proactive approach to all Health & Safety and environmental issues.
- Promote Total Quality Management and Continuous Improvement.
- Working closely with external and internal suppliers/ customers
- This is not a definitive list of all tasks and is not intended to be a total definition of the job, but an outline of duties.
The person:
- Learning: Able to direct and conduct their own learning based on business needs and future trends. Interested in continuous learning and personal development
- Teamwork: Able to work with other individuals or teams on achieving and accomplishing goals, taking responsibility for results, and being the voice of their unit in the team.
- Time Management: Able to distinguish between what is important and what is urgent, prioritize their actions and allocate their time effectively.
- Public Speaking: Able to convey knowledge and ideas in public to others, adapting messages (verbal and non-verbal) and methods to listeners.
- Adaptability: Maintains a positive perception of the surroundings, resistance to stress and works constructively under pressure; responds resourcefully to change and ambiguity.
- Manage relationships with clients: Able to understand and use information from internal or external clients to develop relationships and increase satisfaction and perceived value.
- Solve problems: Able to solve various types of problems in their work (trivial/vital, acute/chronic, easy/difficult), applying appropriate techniques for their solution.
- Coordinate activities by/in other units: Able to integrate and align their activities with those of other units/ individuals who may be involved in or affected in some way by the action.
- Work with data: Able to establish indicators and interpret and evaluate data that contribute to the monitoring and improvement of work.
- Manage Resources: Able to effectively and efficiently manage the resource available, achieving an optimal result.
- Experience supporting SAP business users or in SAP Super user role
- Experienced SAP user / consultant
- Basic experience in Excel for analysis
Salary: £30,000 - £32,000
Logistics: 4 days on site
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