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2nd Line Engineer

DK Recruitment
Posted 12 days ago, valid for 6 days
Location

Cardiff, South Glamorgan CF5 1DR, Wales

Salary

£18,000 - £21,600 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • DK Recruitment is seeking a 2nd Line Engineer for a Managed Service Provider in Cardiff.
  • The role requires a minimum of 3 years of IT support experience, preferably in managed services.
  • The position involves providing 2nd Line Support through various channels and updating internal systems.
  • Candidates should be familiar with Microsoft Remote Desktop Services, Microsoft 365, Azure, and virtualization technologies.
  • The salary for this position is competitive and commensurate with experience.

DK Recruitment are seeking a 2nd Line Engineer Engineer on behalf of our client based in Cardiff. This is an exciting opportunity to work for a growing Managed Service Provider going through an exciting period of growth. As part of a dynamic and highly skilled team of engineers, you will be working on the forefront of technology enabling businesses to consistency benefit from their IT. We are looking for someone with a minimum of 3 years IT support experience preferably in the managed services space but this inst essential.

Location: Cardiff

Sector: Managed Service Provider

Duties

  • Provide 2nd Line Support either directly from the customer or escalated from the 1st line team
  • Provide assistance by phone, email and/or using a ticket management system
  • Update the internal systems with issue resolution details

Tech stack

  • Microsoft Remote Desktop Services
  • Network Support
  • Microsoft 365 & Azure
  • PowerShell
  • Windows Server
  • VMware & Hyper-V

If you are interested in this role, please click apply now or email your CV directly for immediate consideration and we will be in contact to discuss your experience and the position in more detail.

DK Recruitment is acting as an Employment Agency in relation to this job vacancy.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.