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- Provide 2nd line support for a range of hardware and software issues.
- Troubleshoot and resolve technical issues, both remotely and on-site.
- Escalate complex issues to 3rd line support when necessary.
- Work closely with clients to understand their needs and deliver high-quality service.
- Maintain and update technical documentation.
- Assist in the setup, configuration, and management of IT infrastructure, including servers, networks, and cloud-based systems.
- Proven experience in a 2nd Line IT Support role.
- Strong knowledge of Windows Server, Office 365, and Active Directory.
- Experience with virtualisation technologies such as VMware or Hyper-V.
- Understanding of networking protocols (DNS, DHCP, TCP/IP).
- Excellent problem-solving skills and the ability to work well under pressure.
- Strong customer service and communication skills.
- A proactive approach to learning new technologies.
- Competitive salary up to £32,000 per annum.
- Hybrid working model with 3 days in the office.
- Opportunity to work with a supportive and friendly team in a growing MSP.
- Ongoing training and professional development opportunities.
