IT Support Engineer

Future Talent Group Ltd

Posted 3 days ago, valid for 4 days

Cardiff, South Glamorgan CF24 0TB, Wales

£24,000 per annum

Full Time

Life Insurance

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Sonic Summary

The job position is for an IT Support Engineer specializing in EPOS located in Cardiff, offering a salary of £24,000 plus benefits.
The role involves repairing PC-based EPOS equipment, maintaining records, documenting procedures, and investigating fault trends.
Candidates should have a passion for high-quality customer service and a desire to grow their skills within a dynamic business environment.
Responsibilities also include mentoring colleagues, planning new product introductions, and researching industry trends.
The position requires prior experience in IT support, although specific years of experience are not stated.

IT Support Engineer - EPOS

Location - Cardiff

Salary - £24,000 + Benefits

You will be an IT EPOS Engineer for some of the biggest retail brands in the UK. We are looking for IT Engineer's that are passionate about providing high quality customer service and want to join a growing business where you can build out your skills and experience.

Responsibilities

Carry our repairs of PC based EPOS equipment to component level.
Keep accurate records of customer equipment returned for warranty and fourth party repair on company database.
Document test and fix procedures.
Investigate fault trends.
Source and act in an advisory capacity on components for replacement.
Help develop colleagues through mentoring and on the job training.
Plan the introduction of new products to the department and profile stock requirements in conjunction with the operations manager.
Maintain communication with other departments to ensure effective relationships.
Research the EPOS industry to keep abreast of new technologies and report any potential threats or opportunities.

Benefits include -Private medical, Life Insurance, Income Protection, Free Eye Tests,Holiday, annual incentives

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