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Job Purpose
A key member of our Administration Team providing excellent service and support to the Association's current and potential members to ensure a positive customer experience and journey at all times.
The role is a combination of administering claims and membership as well as providing direct debit cover and general administrative support within the Association.
Responsibilities and Accountabilities
Claims
- Sort, process and archive claims forms.
- Respond to all claims enquiries and requesting medical certificates where required.
- Price claims - assess and process the correct benefit amount for each claim.
- Print cheques, collate claims cheques and supporting correspondence.
- Check, process and update pending claims files.
- Filing all claims records and communications.
- Contacting customers to request additional information.
- Ensuring all claim / customer information is recorded accurately complying with GDPR regulations.
Membership
- Respond to all membership queries.
- Draft and generate letters with supporting information to prospective, current and new members.
- Enrol group and individual members on to the membership database and issue supporting correspondence.
- Process continuing membership requests.
- Check and update group membership lists, extracting information from these lists (such as cancellations).
- Organise, print and request group lists.
- File all membership records accurately complying with GDPR regulations.
- Maximise membership conversion through tracking new membership enquires with follow up correspondence.
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