Back to search
We are New Directions group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from offices across the UK.
- Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability - Cardiff Life Awards 2024
- Finalists for The Employer of the Year, Mid-Market Business of the Year Award and Family Business of the Year Award - Lloyd's Bank British Business Excellence Awards 2024
- Finalists for Business Services Business of the Year and Employer of the Year - South Wales Business Awards 2024
We are seeking a proactive and experienced Operations Manager with a strong background in facilities management, eager to take on the exciting challenge of managing and growing our business centre. This role offers a unique opportunity to manage all aspects of facilities, and develop and expand our business centre operations. You will have a passion for driving growth, building client relationships, and delivering exceptional service, with support provided to develop the necessary business centre management skills.
Main Duties
- Provide strategic direction for the office and facilities function
- Manage all office related administrative tasks
- Responsible for overall management of Lambourne House business centre to include sales of the various workspaces; office space, co-working, event space hire and meeting rooms.
- Responsible for overseeing future developments of Lambourne House and associated increased premises offerings
- Ensure the delivery of FM services to a high standard. Continually improving all aspects of FM operations and deliver improvements, efficiencies and cost savings
- Ensure full compliance with all relevant FM legislation and regulations
- Lead the Energy Management and Environmental/Sustainability focus for FM
- Support the development of FM contracts and contractor management
- Contribute to FM Procurement strategy and benchmarking projects
- Responsibility for the delivery of FM Helpdesk services and systems
- Ensure records are created and maintained for buildings (site logbooks) to demonstrate full operational procedures are followed and legislative compliance as appropriate
- Property Management; working on service charges, rates, and lease requirements
- Fleet Management; regarding fleet requirement, procurement, and maintenance
- Lead and develop the management of on/off site storage requirements
- Management and reporting of Facilities budgets
- Assess and forecast financial performance, including comparison of actuals to budget, consider outlook and manage activity to deliver agreed financial outcomes
- Analysis of all facilities related data to identify areas of concern and implement improvement methodologies; produce relevant and structured MI and reports
- Organise and chair weekly operations meetings and ensure all objectives and requirements are clearly communicated across the team
- Provide training, coaching and development for the team and the wider organisation, including the provision of regular legislative updates to SMT
- Review and keep the Business Continuity Plan up to date, fit for purpose and regularly tested
Main Responsibilities
- Motivate, develop and lead a brilliant team and build great relationships with external suppliers making sure contracts are well managed and issues escalated and resolved as appropriate.
- Plan and schedule the team onto projects, delegating and bringing insight into ways to prioritise and smooth demand to make the best use of the skills your team have.
- Maintain the safety management system for contractors.
- Assist with the Quality Management process for appointing and managing suppliers and contractors
- Managing all statutory certification
- Responsible for compliance with all relevant legislation, processes, policies, and procedures
Education, Knowledge & Skills
- Valid qualification in health & safety
- Fire safety
- Full UK Driver’s License
- Extensive senior Facilities Management experience
- A full understanding of statutory legislation as it relates to facilities management
- Experience in managing multiple complex projects simultaneously
- Ability to find pragmatic solutions and adapt to changing situations
- Demonstrable knowledge of the full spectrum of facilities management functions (contract management, tendering, business development, continuity planning, and hospitality services)
- Negotiate and procure facilities management service contracts with an understanding and working knowledge of performance measurement techniques within the current facilities management market
- Diligently manage customer relationships within organisations and with managing and recommending improvements to SLA’s with customers and facilities service providers
- Leadership skills with proven experience of leading, supporting and mentoring teams
- Present information, in a clear, persuasive and concise manner to a wide range of stakeholders
- Experience of the management of facilities management and capital revenue budgets
- Communicate effectively and professionally with colleagues, contractors and key stakeholders
- Delegate where necessary and appropriate but equally 'roll-up sleeves’ to accomplish key requirements
- Experience in FM at a Senior Manager level within a corporate setting
- Thorough up-to-date knowledge of risk management, current licensing, H&S and disability/access legislation, and ability to apply through appropriate policies and procedures
- Proficient user of Microsoft Packages at advanced level
Personal Qualities
- Excellent interpersonal skills with proven ability to work collaboratively
- Able to find pragmatic solutions and adapt to changing situations
- Able to maintain the highest levels of confidentiality and data security
- Able to make effective decisions using available data and information
- Able to manage conflicting demands and prioritise effectively
- Accuracy and attention to detail
- Excellent analytical skills
- Reliable, trustworthy, with a high level of integrity
