Course Co-ordinator

Course Co-ordinator - Hybrid

Location: Hybrid/Parc Nantgarw, Cardiff
Salary: £23,100.00 per annum

Why do we want you?

We are seeking a passionate and detail-oriented Course Coordinator to join our office-based first-response team within the Resources team in the Administrator department.

Your dedication to education and commitment to excellence will enhance our ability to deliver exceptional courses to our clients, both in the UK and internationally.

About us

Astutis, is a vibrant, growing company that puts its people first.

We are part of Wilmington plc's training and education division, and if you're looking for collaboration, positivity and a sense of achievement, you'll find them all and more here.

Job purpose, tasks and responsibilities

The primary purpose of this role is to coordinate the administration of NEBOSH, IOSH, and IEMA courses for clients and customers worldwide.

You will manage a caseload of clients and customers, providing comprehensive post-sales support to ensure a seamless and positive experience.

Responsibilities:

• Build relationships with key contacts, providing the best customer service experience keeping them informed of learner progress from registration to certification.
• Issue of joining instructions to clients (In-Company) and customers (Open) courses.
• Preparation of course paperwork to include planning sheets, attendance record.
• Ensuring course trainers receive course materials and arrangements.
• Confirming delegate numbers with Open venues.
• Gather all post course feedback for continuous improvement.
• Updating relevant job files and digital systems.
• Manage delegate practical assessment submissions.
• Preparation and issue of certificates to client / students.
• Manage inboxes, respond to student queries by telephone and e-mail.
• Assist colleagues with the administration of their courses where required.
• Provide cover for colleagues during annual leave/sickness absence.

Essential Skills Required:

• Excellent understanding and working knowledge of all Microsoft packages.
• Excellent word-processing skills.
• Attention to detail - accuracy.
• Ability to work on own initiative, self-motivated.
• Strong initiative and ability to work to tight deadlines and fluctuating workload.
• Excellent English skills both written / verbal.
• Team player in addition to ability to work unsupervised.
• Customer focused and excellent telephone manner.
• Results focused.

Desirable:

• Previous experience working in a training company.

Wherever you are in your career and whatever your expertise:

• Are passionate about providing high quality solutions to our customers
• Love varied work that plays to their strengths while helping them develop
• Want to work together to learn, grow and achieve common goals
• Are excited to be part of a diverse and unique global community
• Who want to be recognised for the unique talents, experiences and insights they bring to Wilmington.

Wherever you are in your career and whatever your expertise....................

You love supporting others which you do through your empathetic and collaborative approach. You are social and a strong relationship builder. You are a natural planner with amazing attention to details and problem-solving abilities that are second to none.

Before you go.... Find what you're looking for!

We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington PLC. Are you? Join us and achieve more within your career with mutual respect, support and fair rewards.

What we'll give you

When you join us, you'll be able to utilise hybrid working, and receive benefits that include a performance-related bonus, pension, life assurance, additional holiday purchase, subsidised gym memberships, cycle to work scheme, discount vouchers and access to wellbeing resources.

Bring what makes you unique

We value diversity and embrace the unique experiences, knowledge, and perspectives that drive innovation and creativity throughout Wilmington PLC. Our goal is to build a positive culture that showcases individuality and supports everyone, including those with disabilities. We shortlist all applicants who meet our essential role criteria, in addition we guarantee an interview for all disabled applicants who meet the essential role criteria. If you would like to be considered for this scheme, you require an alternative method of applying, or require any reasonable adjustments please contact us directly.

We are a market leader of Health and Safety Training and Consultancy in the UK and internationally working with a wide range of blue chip, multi-national and SME companies. We aim to provide the best learning and customer experience to all our customers, and we help organisations create a positive health, safety and sustainable culture. With us, you'll work collaboratively, in a positive environment and you'll feel a clear sense of achievement in everything you do.

Find what you're looking for at Astutis. Apply now.