Account Manager Support

Account Manager Support
Cardiff
To 27k depending on experience

Are you looking to join a niche company that consistently delivers outstanding customer experiences across all business areas?

Our long term client, a leader in comprehensive retail solutions, is expanding its Customer Support team and looking for a Customer Support Coordinator to assist a Senior Account Manager in managing one of their high-profile client accounts. Known for exceptional service, our client provides tailored retail solutions ranging from procurement to direct delivery, making it the go-to partner for industry giants. They emphasise cost and time savings, as well as sustainability.

Role Overview

In this role, you will work closely with the Account Manager, ensuring clients receive top-tier service. Key responsibilities include:

• Client Relations: Respond promptly to client inquiries, fostering strong and enduring relationships.
• Inventory Management: Maintain optimal stock levels and coordinate restocking efforts to meet client needs.
• Supplier Coordination: Work with suppliers to source items competitively and within lead times.
• Reporting: Generate and deliver regular reports to internal and external stakeholders.

About You

• Experience: Prior experience in customer service or purchasing, ideally in retail or manufacturing settings.
• Multitasking Skills: Capable of thriving in a fast-paced environment while managing multiple responsibilities.
• Relationship Building: A natural at building and maintaining long-term client relationships.
• Technical Skills: Proficient in analytics and IT, with an ability to navigate relevant software and tools.

If you want to be part of an established business who have a great reputation within the industry then we want to hear from you