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Store Manager - Wine Merchant
About this role:We are seeking an experienced and dedicated Store Manager to join our successful team in Cardiff. In this role, you will play a pivotal part in maintaining our brand's reputation for excellence and luxury while overseeing daily operations and driving sales.
Be a part of our pursuit striving for excellence and work together with an exceptional team dedicated to delivering unparalleled craftsmanship, and joy to our loyal customers.
How youll contribute:
Leadership and Team Management:
- Lead and mentor the sales team to consistently achieve and surpass sales targets.
- Foster a positive and motivating work environment through collaboration and teamwork.
Client Engagement and Consultation:
- Ensure clients are greeted with warmth and professionalism, forging genuine relationships by attentively understanding their needs and preferences.
- Provide guidance to the team on effective client engagement and consultative sales techniques based on an existing Sales Journey.
Product Knowledge:
- Cultivate an in-depth understanding of our Wines from various regions across the world.
- Conduct training sessions to enhance the product knowledge and industry knowledge of sales consultants.
Sales Performance:
- Devise and execute sales strategies, ensuring that both individual and team sales targets and Key Performance Indicators are met.
- Manage social media platforms to enhance brand awareness
- Encourage a consultative and customer-centric approach to sales.
- Understand and influence your store's Profit & Loss report.
Customer Experience:
- Maintain and elevate exceptional customer service standards, promptly addressing inquiries and concerns to ensure clients feel valued.
- Manage all client escalations for an exemplary outcome for all parties involved.
Brand Ambassadorship:
- Uphold and promote the essence of our brand through a polished appearance and a genuine passion across all Media platforms
Visual Merchandising:
- Oversee the presentation of merchandise in-store to ensure it aligns with our brand's aesthetics and visual standards.
- Collaborate with the visual merchandising team to create captivating displays that showcase our Wines effectively.
- Ensure that all product displays, signage, and promotional materials are current and in excellent condition.
Inventory Management:
- Work closely with the Operations Team to ensure accurate stock levels and minimise discrepancies and stock loss.
- Perform regular stock checks.
Compliance:
- Ensure that the store operates in full compliance with all relevant laws, regulations, and company policies.
- Oversee and facilitate training for the team to ensure they are knowledgeable about and adhere to all compliance requirements.
Customer Feedback and Improvement:
- Actively seek customer feedback regarding their in-store experiences and product offerings.
- Use customer insights to identify areas for improvement in store operations and customer service.
Qualifications, Skills & Experience:
- Minimum of 2 years of experience of Store Management preferably within the Wine Merchant industry
- Experience in engaging with high-end clientele is highly advantageous.
- Effective communication skills and a proactive team player.
- Strong problem-solving abilities and adaptability to evolving role requirements.
- Proficiency in new software and the ability to quickly grasp new systems.
- Outstanding interpersonal skills, including exceptional listening, communication, and relationship-building capabilities.
- Impeccable attention to detail.
- Ability to thrive in a fast-paced, dynamic environment while maintaining the highest level of professionalism.
- A proactive and results-driven mindset, combined with a sincere commitment to exceeding customer expectations.
Benefits:
- Competitive salary
- 20 days of annual leave plus 8 days of bank holidays (pro rata)
- Company discount
Pay: Up to £30,000.00 per year
Additional pay:
- Bonus scheme
Benefits:
- Company events
- Company pension
- Employee discount
