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At WM Armstrong, we pride ourselves on our safe working environment, our excellent culture of teamwork and our strong family values.
We are currently looking for a Customer Service Administrator to join our Customer Service team based in Longtown.
Benefits Include
- Attractive Salary of £25,500 (full time equivalent)
- Annual Leave: 30 days including bank holidays, one additional day per year of service up to a maximum of 33 days (full time equivalent)
- Life insurance
- Medicash scheme
- Sickness scheme
- Company Pension
We are looking for well organised individual/s who will work within the customer service team to ensure all relevant tasks are completed and provide first class customer service to our customers.
The full-time role will involve working 40 hours per week, and we are also actively looking for applications to work on a part time and/or weekend working basis.
Responsibilities
- Inputting data accurately, providing reports as appropriate
- Manipulating data and ensuring that accurate data is sent to customers within required timescales every day
- Invoicing
- Answering the telephone in a polite professional manner
- Reception duties
- Dealing with customer queries in a timely and accurate manner
- Liaising with internal and external personnel as required
- Developing and building strong customer relations
- General administration duties including emailing, scanning, etc
- Supporting Wm Armstrong departments as needed and within remit of role
Requirements
- Previous administration experience preferred
- Familiarity with transport operation's preferred
- Experience and confidence of working with Excel
- Excellent numerical and analytical skills, including computer-based systems, including Microsoft products.
- Confident & professional telephone manner
- Excellent communication skills, written and verbal
- Ability to communicate at all levels, both internally and externally
- Ability to work under pressure
- Ability to work unsupervised, as part of a team, and be able to use your own initiative
- Confident, outgoing personality with a can do attitude
- Must have first class attention to detail
The Customer Service Administrator must have a flexible approach to work demands and need to be an effective communicator with great organisational skills, being able to stay calm under pressure, thriving in a busy and fast-paced environment.
If you are interested in this exciting opportunity, please click the Apply Button now.
If you have not received a response from us within four weeks of submitting your application to us, please consider your application unsuccessful on this occasion as unfortunately, we are not able to respond to all candidate applications as we would wish. We reserve the right to close vacancies at any time once we have received sufficient applications, we advise you to submit your application as early as possible to avoid disappointment.
