Ecommerce Operations Manager

Job Title: Ecommerce Operations Manager (Fashion Industry)

Location: Carlisle | Office based role 5 days per week

Hours: 37.5 hours per week

Salary: Competitive (depending on experience)

30 days Holiday | 20% Company Discount | Company Pension

An excellent opportunity has presented itself to join our client at their head office in Carlisle. An industry leader in the fashion retail sector, we are seeking an Ecommerce Operations Manager to join the Digital team. As part of their ongoing expansion throughout digital channels, we’re on the lookout for somebody who can oversee the smooth running of the ecommerce platforms and help to deliver continued growth in a key area of the business.

As an Ecommerce Operations Manager, you will report in to the Head of Digital. You’ll have the opportunity to be involved in some exciting projects, for a brand steeped in heritage, across an omni-channel environment.

Primary Responsibilities

• Acting as a conduit between the Digital team and other departments within the organisation and external agencies and partners.
• Ensuring the efficient and effective running of the ecommerce platforms.
• Oversee web development plans, both ad-hoc and in-line with the wider digital strategy.
• Coordinate and project manage inter-departmental teams to deliver best-in-class projects on-time.
• Manage software integrations, including PIM (and PIM workflows), CRM databases and audience segmentation, email automations, loyalty programmes, review and social media integrations, along with despatch software.
• Provide a technical understanding for the business, on both new and existing software, assessing the benefits and analysing how they fit into the company’s plans.
• Identify areas for website improvement, focusing on UX and CRO techniques, presenting the financial implications.
• Produce and present digital trading and performance reports.
• Provide technical assistance, when required, to our stores, regarding the online ordering system.

Previous Experience

• Experience in digital technologies, ideally with an ecommerce focus.
• Knowledge of SaaS platforms, such as PIM, CRM and ESP.
• Project management experience, with a willingness to multi-task and get things done.
• Strong analytical, organisational and problem-solving skills.
• Enthusiasm for the worlds of digital, and fashion.
• Experience in an omni-channel environment, even better if it is fashion-based.
• Knowledge of GA4, GTM, GSC.

Please only apply for this position if you have experience managing digital channels, ideally within the fashion industry and are based in Carlisle or the surrounding areas, prepared to commute to office 5 days per week, thank you.

Please submit your career details to Andrew Bridges at PDA SEARCH & SELECTION LIMITED.