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Housing Officer

Service Care Solutions - Housing
Posted 17 days ago, valid for 7 days
Location

Carlisle, Cumbria CA64RR

Salary

£26,250 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Housing Officer position in Carlisle offers a salary of £26,250 per annum for a permanent, full-time role.
  • The successful candidate will support vulnerable asylum seekers by ensuring high standards of accommodation and compliance with relevant contracts.
  • Key responsibilities include conducting property inspections, managing customer complaints, and participating in an on-call rota.
  • Candidates should ideally have experience in a property-related role and possess strong communication and organizational skills.
  • A valid UK driving license is required, along with a commitment to supporting asylum seekers.

Housing OfficerCarlisle£26,250 per annumPermanentFull timeWe are seeking a dedicated and experienced Housing Officer to join a team supporting vulnerable asylum seekers in Carlisle. As a Housing Officer, you will ensure a high standard of accommodation and compliance with the Asylum Accommodation and Support Services Contract (AASC), focusing on the safety and well-being of service users across Carlisle.THE ROLEKey responsibilities include:

  • Conduct monthly inspections of properties to ensure safety and compliance.
  • Oversee onboarding and withdrawal of properties as per Local Operating Procedures.
  • Identify and report property faults, categorizing them for prompt response.
  • Undertake minor property repairs within trained scope and provided toolkit.
  • Administer operational cash for utility top-ups and emergency payments.
  • Manage customer complaints and support issue resolution.
  • Participate in the on-call rota to ensure 24/7 service availability.

THE CANDIDATECandidates should ideally have experience in a property-related role, though a strong commitment to supporting asylum seekers and excellent communication skills are more important. You should also bring:

  • A solid background in face-to-face roles with strong people skills.
  • Confidence in conflict management and resolution.
  • Strong organizational abilities to handle a demanding workload.
  • A valid UK driving licence, with willingness to travel between properties.
  • The ability to work collaboratively with colleagues and external partners.

THE CONTRACTPermanentFull-time, 37.5 hours per week, Monday - Friday (on-call rota every 10 weeks)Salary: £26,250Company car providedHOW TO APPLYTo apply for this role, please email a copy of your CV to or call on to discuss the role further. Further positions available in locations across the North West - please ask for additional info if interested

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.