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Early Intervention Officer

Riverside Group
Posted 18 days ago, valid for 7 days
Location

Carlisle, Cumbria CA64RR

Salary

£18,000 - £21,600 per annum

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Contract type

Full Time

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Sonic Summary

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  • The Early Intervention Officer position at Riverside is a permanent role offering a salary of £25,587.44 per annum, which can increase to £28,107.11 after 12 months of successful performance.
  • The role involves supporting income collection to maximize rental income and manage debts through various early intervention activities.
  • Candidates should possess excellent communication and negotiation skills, with a focus on customer service and meeting diverse client needs.
  • The job requires a commitment to making a significant impact within the community, and Riverside values potential over just skills and experience.
  • Applications are encouraged from all backgrounds, and Riverside operates a Guaranteed Interview Scheme for applicants with disabilities.
Job Title: Early Intervention OfficerContract Type: PermanentSalary: £25,587.44 per annum (£28,107.11 per annum is achieved after 12 months successful performance in role)Working Hours: 37.5 hours per weekWorking Pattern: Monday - Friday between 8am-6pmLocation: Carlise If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as an Early Intervention Officer You will support the Income Collection function to maximise and sustain rental income and other debts including former tenant arrears and rechargeable repairs and garage arrears by carrying out early intervention & prevention activity such as providing advice around claiming Universal Credit, processing UC claims in the DWP portal, encouraging rent in advance, setting up digital payment methods and managing Income collection administration such as preparation of court packs. To prevent arrears from escalating by supporting campaigns, managing proactive contact with customers who go into arrears and managing payment arrangements.About youWe are looking for someone who iscustomer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base. You will have effective negotiation skills, managing business and customer requirements to a mutually agreeable solution. Why Riverside?At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:
  • Competitive pay & generous pension 
  • 28 days holidays plus bank holidays
  • Flexible working options available
  • Investment in your learning, personal development and technology
  • A wide range of benefits
Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.Applications may close before the deadline, so please apply early to avoid disappointment.

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