Sales Administrator

Your new companyYour new company is a well-established manufacturing organisation which distributes its products internationally. My client, based in Carmarthen, is seeking an individual to join their team who shows initiative and can bring a proactive approach to the workplace.

Your new roleIn your new role as a Sales Administrator, you will have a variety of responsibilities, including but not limited to:

• Processing sales orders, ensuring accurate and timely acknowledgement and customer communication.
• Updating sales reports.
• Handling documentation for service/repair returns and replacements.
• Processing loan orders and maintaining the loan stock database.
• Generating quotations and pro forma invoices.
• Managing phone and email enquiries.
• Handling enquiries from various sources such as the website, marketing campaigns, and exhibitions.
• Distributing enquiries to the relevant distributor, salesperson, or product specialist.
• Providing administrative support to the Sales Operations Manager, Sales Managers, and representatives.
• Maintaining and updating customer and distributor records.
• Liaising with other departments to resolve customer issues.
• Delivering high levels of customer service to both external and internal customers.
• Reviewing and updating relevant work instructions and forms within the Quality Management System.
• Administering the CRM system (Salesforce).
• Preparing letters of authorisation and other relevant documents for distributors.
• Providing holiday cover for the Export/Import Coordinator as needed.
• Performing other duties as required to support colleagues and meet business goals.

What you'll need to succeedThe ideal candidate will be driven to work hard and eager to learn new skills, with a solid foundation in IT knowledge. While proven experience as a Sales Administrator or in a similar Sales Support role is beneficial, it is not essential. Experience in international trade, export/import procedures, and customer-facing roles is also advantageous.The successful candidate will be proactive, detail-oriented, and adaptable to respond to changing demands in a fast-paced environment. Excellent written and verbal communication skills are required, along with proficiency in Microsoft Office and experience with CRM and ERP software.My client seeks a personable individual who can build strong relationships with customers and colleagues. This role offers a fantastic opportunity for a graduate to showcase their skills and abilities within an established organisation.

What you'll get in returnIn return, you will receive a competitive salary of £25,000. The company offers a company pension scheme. The role is a full-time permanent position, operating Monday-Friday. The organisation has free parking available on-site. You will be joining a great team with a lovely work environment.

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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