CUSTOMER SERVICES ADVISOR

DCL is on the hunt for our next generation of insurance experts to join our growing team.

We’re market leaders in Hire & Reward insurance, selling and administering motor insurance policies for minicab and taxi drivers, chauffeurs and delivery drivers and driving instructors. We were set up to challenge the market and that enterprising and innovative streak runs through everything that we do.

We’re partners with major household names like Uber, FREENOW and Hertz, and we’ve grown to become one of the best-known brands in our market.

Over 25 years we’ve grown from a team of 4 to a group of 4 companies comprising more than 100 people. Our wider group of companies includes our own insurance company, Nelson, our other brokerage, Headway, and our claims management company, Noble.

What you'll be doing:As a Customer Services Advisor, your job is to deliver an outstanding customer experience to our clients. This is a phone-based role where you will be responsible for liaising with clients regarding their policies.

You’ll start the day with a team huddle, reviewing the day ahead and celebrating team wins.

During the day you’ll be busy making and receiving calls and offering face-to-face support to our clients.

You’ll develop a wide-ranging knowledge of commercial motor insurance experience as you could be supporting our clients at any point of the customer lifecycle, for example if they need to change the vehicle on their policy, have a question about their policy terms or payments, or as they renew their policy.

What we'll offer you:

• A competitive salary with the potential to boost your earnings through team-based competitions and commissions (role dependent)
• Membership of the Chartered Insurance Institute giving you access to exclusive deals and discounts on shopping, bills, holidays and gym memberships;
• Cycle to work scheme;
• Regular review of targets and support in your personal development;
• Sponsorship through your professional insurance qualifications and a £500 bonus upon completion ;
• Industry-leading induction, training and support;
• Work as part of a dynamic team in brand new refurbished offices

What we're looking for:

• A supportive team player;
• An effective communicator who is confident on the telephone;
• A commitment to delivering a memorable customer experience.

You don’t need any experience in insurance or the financial services to become our next insurance hotshot. Retail or other customer facing experience is helpful but not required.