Back to searchCustomer Service Advisor
Pertemps Loughborough
Posted 2 days ago, valid for 22 days
Castle Donington, Leicestershire DE74, England
£13.82 per hour
Full Time
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Sonic Summary
- This is a great opportunity to work for a market leader in distribution, recognized as one of the top ten companies to work for.
- The role requires experienced Customer Service Agents to manage inbound calls and provide information on shipping requests, engaging with customers via various communication channels.
- Candidates must have excellent customer service experience and be flexible to work 30-40 hours per week, with operational hours from 07:30 to 20:15, Monday to Friday.
- A commitment to a full-time, four-week training period in the office is mandatory, and the position offers a salary of $XX,XXX per year.
- Applicants must pass a 5-year compliance check and provide a clean DBS to be considered for the role.
We need experienced Customer Service Agents to become integral members of the Frontline Customer Service Team. My client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc.
Requirement to work from the Office 2 weeks out of 4, working from home for the other 2 weeks.
Operational Hours 07:30-20:15 Monday to Friday - 8hr shift within these times on a 4 weekly rotational basis.
Flexibility between 30-40 hours per week.
Will have to commit to 4 weeks Full Time training in Office.
Job Role:
Your key responsibilities, which are not exhaustive and not limited to include:
" Managing inbound calls to the business from worldwide clients handling shipment requests
" Building rapport with customers and establishing their needs
" Deliver a consistent call flow, giving the customer the confidence in the information provided
" Maximise up selling opportunities whilst ensuring the customer has an informed choice
Key Skills:
" Excellent Customer Service experience, Strong understanding of Customer Service processes
" Remain positive and enthusiastic during every customer contact
" Consistently provide a high level of service
" Excellent communication skills written and verbal
" Ability to adapt to change
" Ability to work as part of a team as well as independently
" Experience of working with MS Word & Excel
This role is subject to 5 Year Compliance and Clean DBS it is imperative that each applicant provides support to the process.
Click Apply or call (phone number removed) ask for Michelle
